Questions about the letter sent out to identifying your water lines please see the post with more FAQ's.

Village Leaf Pickup will run until December 6th. Reminder to pile leaves in the green space in front of your home. Please DO NOT PUT LEAVES IN ROADWAY! Crews will start at one end of town and work through town daily. Leaves do not need bagged but all other yard waste (twigs, small branches, grass clippings...) will need to be bagged or bundled and called in for the Yard Waste pickup on Mondays.

Water & Sewer FAQs

It’s after hours and my water line busted, what should I do?

If a resident has a busted water line they should first reach out to a plumber to see if they can repair the line. If the busted lines is either between the shutoff and the house, or even inside the property, it is the responsibility of the resident to complete repairs. If water needs to be shutoff for repairs to take place, or if the busted water line is past the shutoff toward the street, residents need to contact the non-emergency number at 937-440-9911 and dispatch will contact the appropriate parties to send out to get issue taken care of.

It’s after hours and my sewer line is plugged, what should I do?

If a resident has a plugged sewer line they should first reach out to a plumber to make sure there is no blockage on their end with the lines on their property and within their home. If there is still an issue, or if the sewer line is plugged in the street, residents need to contact the non-emergency number at 937-440-9911 and dispatch will contact the appropriate parties to send out to get issue taken care of.

I am moving to the Village, how do I set-up water, sewer, and trash?

You may sign up for utility service by stopping into the Village office located at 701 S. Miami St., West Milton, OH, and completing a contract for water, sewer, and trash service. You may also submit the form electronically by clicking…..

I am moving out of the Village, what should I do about my utilities?

Please contact the Utilities Clerk at (937) 698-1500 ext. 108 to request a final reading of your water meter, and to provide a forwarding address so that you may receive your final utility bill. You may also stop by the Village office at 701 S. Miami St., West Milton, OH to provide this information as well.

I didn’t get my water/sewer/trash bill this month, what should I do?

Please contact the Utilities clerk at (937) 698-1500 ext. 108 to get the balance due on your account and/or to obtain another copy of your utility bill. You may also stop by the Village office located at 701 S. Miami Street, West Milton, OH.

I am digging in my yard, who do I need to notify and how, so that I don’t hit any lines?

Residents should call 811 prior to digging in their yard and request the location of underground facilities near your proposed digging site.

How do I pay my water bill?

We have many options to pay your water bill:

  • Come into the Village office during open hours and you can pay cash, check, or credit card (subject to 3% fee.)
  • Cash or Check may be dropped off at either of the drop box locations. One located by the front door and a drive-thru box at the rear of the building closer to the Police Department. These are available 24 hours a day and checked multiple times during the office working hours.
  • Online payment can be made through our service provider InvoiceCloud.
  • A payment can be made via phone by calling 866-382-1727. (You will need your account number including the asterisks)

For any other bill payment questions please contact our office at 937-698-1500 ext. 108.

 

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