If a resident has a busted water line they should first reach out to a plumber to see if they can repair the line. If the busted lines is either between the shutoff and the house, or even inside the property, it is the responsibility of the resident to complete repairs. If water needs to be shutoff for repairs to take place, or if the busted water line is past the shutoff toward the street, residents need to contact the non-emergency number at 937-440-9911 and dispatch will contact the appropriate parties to send out to get issue taken care of.